1) Your manager keeps asking you to make him tea and tidy up after him a) Ask your manager for guidance on the tasks you don’t understand b) Tell your manager it’s not in your contract to make his tea and tidy up after him c) Ask the employer to provide a kettle and / or a microwave so the staff can make a warm drink or make a snack d) Ask your employer why you weren’t offered the promotion e) Tell your boss you aren’t working extra hours unless you get paid overtime f) Tell your manager you are finding the workplace messy in the morning – the cleaners are not doing their job properly 2) You don’t understand some of the tasks you are asked to do a) Ask your manager for guidance on the tasks you don’t understand b) Tell your manager it’s not in your contract to make his tea and tidy up after him c) Ask the employer to provide a kettle and / or a microwave so the staff can make a warm drink or make a snack d) Ask your employer why you weren’t offered the promotion e) Tell your boss you aren’t working extra hours unless you get paid overtime f) Tell your manager you are finding the workplace messy in the morning – the cleaners are not doing their job properly 3) One of your colleagues keeps making rude jokes a) Ask your manager for guidance on the tasks you don’t understand b) Ask your colleague to stop making the jokes as you find them offensive c) Ask the employer to provide a kettle and / or a microwave so the staff can make a warm drink or make a snack d) Involve the police to try and discover who has stolen the money e) Tell your boss you aren’t working extra hours unless you get paid overtime f) Tell your manager you are finding the workplace messy in the morning – the cleaners are not doing their job properly 4) One of your workmates keeps swearing when on the phone to customers a) Ask your manager for guidance on the tasks you don’t understand b) Tell your manager it’s not in your contract to make his tea and tidy up after him c) Ask the employer to provide a kettle and / or a microwave so the staff can make a warm drink or make a snack d) Ask your employer why you weren’t offered the promotion e) Tell your manager you have heard your colleague swearing at customers f) Tell your manager you are finding the workplace messy in the morning – the cleaners are not doing their job properly 5) It’s very cold in the workplace – too cold unless you keep your coat on a) Ask your boss to improve the heating – it is the employer’s responsibility b) Tell your manager it’s not in your contract to make his tea and tidy up after him c) Ask the employer to provide a kettle and / or a microwave so the staff can make a warm drink or make a snack d) Ask your employer why you weren’t offered the promotion e) Tell your boss you aren’t working extra hours unless you get paid overtime f) Tell your manager you are finding the workplace messy in the morning – the cleaners are not doing their job properly 6) There are no facilities to make a warm drink or make a snack a) Ask your manager for guidance on the tasks you don’t understand b) Tell your manager it’s not in your contract to make his tea and tidy up after him c) Ask the employer to provide a kettle and / or a microwave so the staff can make a warm drink or make a snack d) Ask your employer why you weren’t offered the promotion e) Tell your boss you aren’t working extra hours unless you get paid overtime f) Tell your manager you are finding the workplace messy in the morning – the cleaners are not doing their job properly 7) One of your colleagues has been offered promotion without an interview and you have been with the company longer a) Involve the police to try and discover who has stolen the money b) Tell your manager it’s not in your contract to make his tea and tidy up after him c) Ask the employer to provide a kettle and / or a microwave so the staff can make a warm drink or make a snack d) Ask your employer why you weren’t offered the promotion e) Tell your boss you aren’t working extra hours unless you get paid overtime f) Tell your manager you are finding the workplace messy in the morning – the cleaners are not doing their job properly 8) One of your colleagues keeps smoking in the staff toilets – there is a no-smoking policy a) Ask your manager for guidance on the tasks you don’t understand b) Tell your manager it’s not in your contract to make his tea and tidy up after him c) Ask the employer to provide a kettle and / or a microwave so the staff can make a warm drink or make a snack d) Ask your colleague to stop smoking in the staff toilets – as it is not allowed e) Tell your boss you aren’t working extra hours unless you get paid overtime f) Tell your manager you are finding the workplace messy in the morning – the cleaners are not doing their job properly 9) The cleaners are not doing their job properly and the workplace is messy first thing in the morning a) Ask your manager for guidance on the tasks you don’t understand b) Tell your manager it’s not in your contract to make his tea and tidy up after him c) Ask the employer to provide a kettle and / or a microwave so the staff can make a warm drink or make a snack d) Ask your colleague to stop smoking. e) Tell your boss you aren’t working extra hours unless you get paid overtime f) Tell your manager you are finding the workplace messy in the morning – the cleaners are not doing their job properly 10) Money has gone missing from a colleague’s handbag a) Ask your manager for guidance on the tasks you don’t understand b) Involve the police to try and discover who has stolen the money c) Ask the employer to provide a kettle and / or a microwave so the staff can make a warm drink or make a snack d) Ask your colleague to stop smoking. e) Tell your boss you aren’t working extra hours unless you get paid overtime f) Tell your manager you are finding the workplace messy in the morning – the cleaners are not doing their job properly

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