We can check POP outage existence from, CST 360, BSS, Assia, Which actions is supported by HDM tool, Reset CPE, Change CPE Page password, Change Line Code, All CPE's support HDM function, True, FALSE, In case line on HDM offline right action will be , restart Port, Direct the customer to CSO, restart CPE, we can change MTU using HDM Tool,, from.., DHCP Settings, WAN Settings, Remote Settings, Speed Variance case override any logical case ?, True, FALSE, We can check if the customer has escalated ticket or not from , TTS tool, Assia tool, HDM tool, we can know CPE type from , HDM tool, Assia tool, Both of them, we can restart port from , Assia tool, HDM tool, CST 360 tool, We can view all the complaint details and updates through TTS tool from ..., Item logs , Status, Ticket Title.

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