You have purchased a top in M & S, it states it is Large but when you take it home it's closer to a small/medium , You have been overcharged for your fruit and veg - again ! , You have bought a new tablet from Currys - you have already had it sent off to get fixed and it's broke again - you want your money back  , you have ordered a deluxe extra large bouquet of flowers for local delivery - when it arrived it had 4 stems and they were 1 rose and 3 tulips with greenery - it cost you £49.99  , You have ordered a dinosaur shaped birthday cake for your Nephews birthday - it looks like a squashed green frog - you have already pre-paid and are not getting a refund., you have ordered a burger meal with no mayo or coleslaw - the plate comes back but you can see they have just wiped the plate there is still some on the chips and on the burger .

Role Play for Customer Service - ASCL

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