A customer is overcharged. - Give the customer back the money they are owed., Food is cooked for too long or not long enough. - Give the customer a refund., A staff member is rude to a customer. - Apologise to the customer and discipline the staff member., A customer is brought the wrong food. - Bring the customer the correct order as soon as possible., Customers are complaining about the slow service. - Apologise to the customers and take a little bit of money off the bill., There is not enough space to fit in guests who are queuing. - Offer to reserve for them a table the following nignt., It is too cold in the restaurant. - Turn down the AC a little.,

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