How important is customer ____________ in your company? - service, How does your company build customer ___________? - loyalty, How does your company deal with customer _____________? - complaints, Do you think it`s ever possible to guarantee customer __________? - satisfaction, Do you know well your _________ customers? - major, Have you got any strategies to attract ___________ customers? - potential/future/prospective, Do you provide any special benefits for _________ customers? - regular/loyal,

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