The consumer alleges that... -, the product is defective, The issue remains unresolved, despite multiple repair attempts, A refund has been requested -, due to product failure, The company denies liability -, for the damages claimed, The device was delivered -, with a manufacturing defect, The complaint was escalated -, to the legal department, The product is covered -, under warranty, The technician reported that -, no fault was found, The consumer claims that -, the product stopped working, A replacement was offered -, instead of a refund

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