1) Which greetings show the sender does not know your name? a) Dear customer  b) Dear Jimk587@gmail.com  c) Dear Hyun Bin d) Dear Coles shopper e) Dear Selina King f) Dear Netflix client 2) Which phrases create a feeling of urgency? a) Urgent action required.  b) Call us when convenient  c) Update your details as soon as possible.  d) Click now e) Contact us immediately f) Respond within the next 15 days 3) Which phrases can make someone feel worried? (1) a) You are entitled to a refund. b) Alert! Data breach.  c) Warning! Your information is at risk.  d) Earn up to $950 a week. e) Your payment will be suspended.  f) You are eligible for an extra payment.  4) Which phrases can make someone feel worried? (2) a) We will shut down your account.  b) New job offer c) We detected unusual activity on your account d) Your account has been compromised.  e) Free test kits. f) You are eligible for an extra payment.  5) Which phrases can make someone feel excited? a) You are eligible for an extra payment. b) You are entitled to a refund. c) You have an outstanding tax debt. d) Win a new laptop! e) Earn up to $950 a week. f) Suspicious transaction on your account

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