Standards provide guidance on how to meet legislation. Standards: Provide ____ on how to design and produce products, and a set of minimum requirements Are written and agreed by ____ based on their extensive knowledge of an area • Are regularly updated to reflect the latest legislation to ensure ____, accepted practices and advances in technology • Provide guidance to design and manufacturing processes to ensure quality and ____ Standards are published by standards bodies. Information is accessible via the organising body website The ____ is the UK regulatory body for the engineering profession. ____, is a certification that indicates conformity with the health, safety and environmental protection standards for products sold within the European Economic Area (EEA) – that is, the European Union (EU) and several connected countries. The BSI ____ is a quality mark owned and managed by the BSI. It was created in 1903 and shows that a product or service meets the appropriate standards and that the ____ management systems operated by a supplier are thorough. The ____ is an independent, non-governmental organisation that develops standards to ensure the quality, safety and efficiency of products, services and systems. A ____ of quality is defined as an environment in which everyone (managers and ____ at all levels) should support and contribute to ____. ____ is about the prevention of defects and mistakes in manufactured ____. ____ is about making sure that the product meets the accepted standard by ____. ____ can be divided into four basic categories: ____, ____, ____, ____. To be successful, ‘____’ needs the following approach, which originates from a set of tools for process improvement called ____. 1. ____ the problem. 2. ____ the problem. 3. ____ the root cause. 4. ____ the process. 5. ____ the process ____ ____ is an international standard that sets out the requirements for a quality management system. I ____ is the ability to trace all processes from the procurement of ____ materials to production and disposal, to clarify ____ and where the product was produced and by ____. The method of 100% sampling is a very detailed inspection of the quality at each strategic point or stage of manufacture, where the test involved is non-destructive and every piece is separately inspected. • It requires ____ inspectors and hence is a ____ method. • There is no sampling error but inspector ____ may be a weakness. • It is suitable only when a ____ number of pieces are required to be inspected or when a very ____ degree of quality is required. Examples of 100% sampling include inspection of jet engines and aircraft, and medical and scientific equipment. ____ is a method of quality control which employs ____ methods to measure, monitor and control a process (ie ____). • This helps to ensure that the process operates efficiently, producing more specification-conforming products with less waste (rework or scrap). • An ____ is that it emphasises early detection and prevention of problems, rather than the correction of problems after they have occurred. ____ capability is a statistical measure of the repeatability and consistency of a manufacturing process relative to customer requirements. In other words ‘How can the process produce products to meet customer specifications?’ ____ is a structured way to identify and address ____ problems or ____, and their resulting effects on the system or process, before an adverse event occurs. What can go ____ in the process? Quality ____ are small groups of workers of different levels in the firm who come together to discuss and solve problems in production. The ____ (also known as the ____ principle) states that, for many events, roughly 80% of the effects come from 20% of the causes. A ____ and effect diagram, also known as an ____ or ‘fishbone’ diagram, is a graphic tool used to explore and display the possible ____ of a certain ____ Standard operating procedures (SOPs) are sets of step-by-step instructions compiled by an organisation to help workers carry out routine operations. SOPs are used for manufacturing, quality and maintenance. SOPs help in achieving: • ____ of activity • customer ____ • ____ and training • ____ output • reduction of ____.

MBroT Unit 11 Quality Management Revision 1

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