Thank you for calling Maytronics! I am Agent Name, your customer care specialist. Am I speaking with Cx Name?, Oh, wow! Since you just purchased your robot, I can see how frustrating it can be when your PWS doesn't work., May I have your name and Dolphin serial number, 10 characters long, from the white sticker inside the robot? , Thank you, Mr. Customer! To confirm, this is for the Dolphin M600, correct?, Great. Of course, you are under warranty, so let me ask: Have you tried the PWS in a different outlet without the blue cable connected?, So, let's complete these troubleshooting steps to confirm whether the PWS or the robot is the issue., Now, does the PWS remain lit or shut off completely?, The PWS is a DIY part, so I can place an order and have a new one shipped to you. , Thank you for your patience. I have completed placing the order., Please check your email for your confirmation email explaining that you will keep your black cable, cable locker, and phillip head screw and discard the old PWS box., Is there anything else I can do for you today?, Again, my name is Agent Name, your customer care specialist at Maytronics. Have a great day!.
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