The importance of communication in an organisation - Supports collaboration, Helps avoid conflict, Increases engagement, Promotes a positive culture, Helps manage change, Promotes innovation., Supports collaboration (The importance of communication in an organisation) - Clear communication keeps teams aligned, helping them share ideas more efficiently., Helps avoid conflict (The importance of communication in an organisation) - Respectful, open communication prevents misunderstandings, builds relationships., Increases engagement (The importance of communication in an organisation) - When employees understand their role and feel heard, motivation improves., Promotes a positive culture (The importance of communication in an organisation) - Open, fair communication builds trust, respect, and a supportive work environment., Helps manage change (The importance of communication in an organisation) - Explaining what’s happening and why reduces uncertainty around change., Promotes innovation (The importance of communication in an organisation) - Safe, open communication encourages new ideas and employees to challenge the way things are done which helps businesses adapt to change., Verbal (The efficacy of different modes of communication) - Helps share detailed messages, give quick feedback, and build trust. It supports collaboration and flexible tone, but may lack a record, be misinterpreted, or be swayed by emotion., Non-Verbal (The efficacy of different modes of communication) - Uses tone, gestures, visuals (graphs/infographics), and facial expressions to support or reinforce messages. It helps convey urgency, and simplify complex data. However, it can be misinterpreted, lacks a record, and may confuse if visuals are unclear or incomplete., Factors to consider when choosing an appropriate mode of communication - Urgency, Complexity, Formality, Audience, Confidentiality / nature, Need for record, Urgency (Factors to consider when choosing an appropriate mode of communication)  - Use faster verbal tools (e.g. calls, instant messaging) for urgent messages; written methods suit less immediate needs., Complexity (Factors to consider when choosing an appropriate mode of communication)  - Use written formats for complex or detailed info to allow re-reading; verbal or short written messages work for simple updates., Formality (Factors to consider when choosing an appropriate mode of communication)  - Formal topics (e.g. policies) need structured written formats e.g. reports; informal updates may use casual verbal or written modes., Audience (Factors to consider when choosing an appropriate mode of communication) - Larger or remote groups may need multimodal (verbal, non-verbal, written) formats; small groups may benefit from direct verbal contact., Confidentiality / nature (Factors to consider when choosing an appropriate mode of communication) - Handle sensitive issues privately using secure verbal channels; written records may be needed for formal documentation., Need for record (Factors to consider when choosing an appropriate mode of communication) - Choose written formats when proof or a permanent record is required (e.g. reports, policies, financial matters)., How technology enables communication in organisations - Modes, Speed, Cost, Access, Collaboration, Sustainable bus practices, Productivity, Security, Modes (How technology enables communication in organisations) - Tools like Zoom and Canva combine spoken, visual, and written elements into one communication format., Speed (How technology enables communication in organisations) - Slack and Microsoft Teams enable real-time updates, fast decisions, and quick check-ins., Cost (How technology enables communication in organisations) - Google Docs and Slack reduce printing, posting, and admin costs through shared online spaces., Access (How technology enables communication in organisations) - Notion and Microsoft Teams allow employees to access policies and files anytime, anywhere., Collaboration (How technology enables communication in organisations) - Google Workspace and Trello help teams share messages, edit files, and track progress together., Sustainable bus practices (How technology enables communication in organisations) - Zoom and Google Drive cut down on paper/printing, supporting eco-friendly operations. Skype, Google Meet, Teams cut down on travel for meetings., Productivity (How technology enables communication in organisations) - Asana and Google Calendar help teams manage tasks, schedule meetings, and reduce follow-ups. AI can prepare messages and refine them., Security (How technology enables communication in organisations) - DocuSign and Signal protect sensitive data with encryption and secure digital storage., How communication might be improved in an organisation - Setting clear goals, Listening actively, Ensuring ongoing engagement, Choosing the correct mode, Setting clear goals (How communication might be improved in an organisation) - Define purpose of each message to keep communication focused and easy to understand., Listening actively (How communication might be improved in an organisation) - Show openness to feedback, avoid interruptions to build trust, reduce misunderstandings., Ensuring ongoing engagement (How communication might be improved in an organisation) - Use regular check-ins and updates to keep staff informed and involved., Choosing the correct mode (How communication might be improved in an organisation) - Match the communication method to the message’s urgency, tone, and formality to avoid confusion.,

Chapter 15 Key Takeaways

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