Many entry-level customer service roles ____ be replaced by chatbots. - must, She ____ have attended that tech workshop; that's why she seems so confident about AI. - must have, Companies ____ be aware of ethical issues around AI, but some probably aren’t. - should, He ____ be using machine learning tools now; I saw him coding yesterday. - must, They ____ have ignored the need for digital skills; turnover has increased. - might have, It ____ be the case that employees are fearful of being replaced; the news has been full of stories. - might, The demand for creativity and emotional intelligence ____ be growing as routine tasks are automated. - must, She ____ have missed the memo about upskilling; no one seems to understand new software. - may have / might have, It ____ be difficult for older workers to adapt; many new technologies are challenging. - could, They ____ have developed AI-proof skills already, but it depends on their industry. - could have,

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