True: Customers are more easily satisfied if their expectations are effectively managed, Most upset customers will calm down if you offer a sincere apology, When you answer a call, and the customer really needs to resolve the problem in another department, its your responsibility to ensure the customer reaches someone who can help, After resolving a customer complaint, the customer is impressed with your customer service if you contact them to make sure they’re satisfied and thank them for their business., Customers trust you more if they have problems with your product or service and receive speedy resolution, than if they have no problems with your product at all., The most credible advertising is a satisfied customer., False: in responding to a frustrated customer's question it is a good idea to immediately offer a solution , When a customer calls for technical support, it is ok to expect them to talk in technical language, When dealing with an angry customer face to face, making no eye contact and looking away will feel better for you and the customer., When dealing with an abusive customer on the phone, it’s important to hang up right away., On a technical help desk, the agents who are the smartest technically are always rated most helpful and customer friendly by the customer., If a customer gets the wrong idea from a sales rep, its okay to tell the customer that sales will say anything to make a sale.,

Customer Care True or False

аутор
Угради

Табела

Визуелни стил

Поставке

Промени шаблон

Врати аутоматски сачувано: ?