1) Which of the following is correct salutation? a) Respected sir, b) Respected Sir c) Respected Sir, d) Dear Editor, 2) Maximum para breaks of the content is? a) 3 b) 2 c) 4 3) The tone of expression must be? a) Neutral b) Angry c) Sad d) Sarcastic 4) Letter to editor is about? a) Expressing our opinion and Information b) Requesting our ideas c) Ordering them d) Both A and B 5) Which sequence is followed in a letter ? a) Salutation, the main body, complementary close. b) The main body, salutation, complementary close c) Complementary address, body, salutation. d) Body, complimentary close, salutation 6) Which sequence is followed in an informal letter ? a) Sender’s address, The date, The sign, Salutation b) The date, Sign, Salutation, Sender’s address c) Sign, Date, Salutation, Sender’s address d) Sender’s address, Date, Salutation and Body 7) Most important factor to write a complaint letter a) Choice of words b) Tone of expression c) The reason 8) The important concern of a formal letter is mentioned in the a) Body b) Salutation c) subject d) opening 9) Letters are important means of ___________. a) Communication b) Formality c) informality d) none 10) Complaint letter must be a) Effective b) Arrogant c) Polite d) Kind

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