Analysing the situation and identifying key issues: Clarify the issues by outlining significant aspects of the central problem (ie. the causes and effects), Identify appropriate analytical tools or frameworks, Identify any important information gaps, Organise information and select conceptual frameworks: Select the relevant concepts, theories and models that you feel will help you to analyse the problem in detail, Organise these into headings that you can use to make a plan for your assignment, Use these headings to search for relevant literature and supporting evidence, Identify responses and evaluate their viability: Outline the alternative courses of action available to address the problem, List the advantages (or benefits) and risks (or limitations) associated with each course of action, Conduct a factor analysis by evaluating these alternatives against relevant criteria (eg. cost, time frame etc.), Make predictions about the likely outcomes associated with different responses and decide on final recommendations,

The problem-solving steps

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