Gwasanaeth rhagorol i gwsmeriaid - Providing service to a high standard, Cwsmer mewnol - Somebody who works for the company e.g. supplier, manager, Cwsmer allanol - Somebody who buys from the company, Cynnyrch diriaethol - Something you can see/touch/taste/hold, Cynnyrch anniriaethol - Unable to be touched; not having physical presence e.g a holiday , Pum pwynt i gloi - When you are selling a product you should leave the customer with the following information: When to buy, how to buy, why to buy, when to pay & how to pay, Sgiliau - Things you acquire and develop such as Literacy skills or Numeracy Skills, Rhinweddau - Personal attributes e.g. caring, kind, thoughtful, Adennill cwsmeriaid - Portraying a good impression to the company you work for and to your customers, Delwedd gadarnhaol - Handling a complaint and ensuring a positive outcome. Complaints can be handles face to face, over the phone or in letter, email or social media, Gwrando gweithredol - Showing the customer you are listening by nodding your head in agreement, giving eye contact, asking questions and confirming back information, Cyflwyniad personol - Relates to wearing the correct uniform, personal grooming and hygiene and look smart and professional , Cwsmeriaid sydd â gofynion arbennig - This could be somebody with dietary requirements, medical problems, mobility problems or hearing/sight impairments, Disgwyliadau cwsmeriaid - All customers will have expectations when it comes to quality and service. Companies should try to exceed the expectations of a customer, Mathau o gwsmeriaid - Different types of customers could be business, leisure, families, groups, couples and individuals,
0%
Terminoleg Gwasanaeth i Gwsmeriaid - Travel & Tourism
Dela
Dela
Dela
av
ColegSirGar
KS5
Welsh
Visa mer
Redigera innehåll
Bädda in
Mer
Rankningslista
Visa mer
Visa mindre
Denna topplista är för närvarande privat. Klicka på
dela
för att göra den offentlig.
Denna topplista har inaktiverats av resursägaren.
Denna topplista är inaktiverad eftersom att alternativen är olika för resursägarna.
Återgå alternativ
Matcha upp
är en öppen mall. Det genererar inte noter för en poänglista.
Inloggning krävs
Visuell stil
Teckensnitt
Inloggning krävs
Alternativ
Växla mall
Visa alla
Flera format visas när du spelar aktiviteten.
Återställ sparas automatiskt:
?