Identify - The 1st step in problem solving. "________the problem", Problem - Something that is wrong. "A_______", Active - Giving full attention to the person speaking. "_____ listening", Communication - Sharing information with others. , Team - Working together with other people. "______work", Plan - Step 2 of solving a problem., Solution - The answer to the problem., Nine - The number of reindeers that pulled Santa's sleigh,

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