Excuse  - ______ me, but my room isn’t as clean as I expected., bother - I’m sorry to ______ you, but the air conditioner isn’t working., afraid - I’m ______ there’s been a mistake with my booking., please - Could you ______ check? I think you charged me twice., I’m sorry - ______ , but the Wi-Fi connection is really slow., rude - I don’t mean to be _____, but the service has been quite slow today., terribly - I’m _____ sorry for the inconvenience., apologies - Please accept our ______; we’ll fix it right away., delay - My apologies for the _____. We’ll take care of it now., make sure - I completely understand. We’ll ______ it doesn’t happen again.,

U1 L7 Making complaints and apologizing

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