Anna sells health products at a street market and online. She works with a supplier and a distributor. The ____ keeps goods in a warehouse. Anna can ____ items from there to customers or to a retail ____, a supermarket, or a department ____. Anna has a clear mindset. She wants good looks for her stall and honesty and ____ in her business. She ____ the rules for returns and the cooling-off period. She ____ customers’ credit-card details. She ____ customer data and give good after-sales ____. Sometimes an item is out of ____. If this happens, Anna can offer a delivery later or a discount. She ____ everything at once. A bargain or small discount can help ____ deals. Last year Anna ____ after a big setback. She felt hesitant at first, but she learned a lot from the problem. Now she uses a short survey to learn what customers ____. She needs to answer quickly and be helpful. ____ perfect to sell? No. You should be honest, patient, and calm. If you act with ____ and work hard, you will succeed.

Unit 3: From Stall to Delivery: Selling with Integrity

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