Quality Control  - Products are inspected at the start and the end of the production process., Quality Assurance  - Check all items at all stages of the production process for faults. In this way everyone takes responsibility for delivering quality., Quality Circles  - mall groups of workers of different levels in the firm who come together to discuss and solve problems in production., Benchmarking  - involves finding the best practice in your industry and then copying your competitor but adding some extra value or USP, Quality Management  - Continual improvement of process and system.Involves everyone in the business working towards the goal of 100% customer satisfaction., Mystery Shopper  - People who are employed by the company to act as customers. They will then report back to the company on their experience,

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