Quality Control , Products are inspected at the start and the end of the production process., Quality Assurance , Check all items at all stages of the production process for faults. In this way everyone takes responsibility for delivering quality., Quality Circles , mall groups of workers of different levels in the firm who come together to discuss and solve problems in production., Benchmarking , involves finding the best practice in your industry and then copying your competitor but adding some extra value or USP, Quality Management , Continual improvement of process and system.Involves everyone in the business working towards the goal of 100% customer satisfaction., Mystery Shopper , People who are employed by the company to act as customers. They will then report back to the company on their experience.

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