Verbal communication includes, A. Written & spoken words, Touch, Facial expressions, Eye contact, Nonverbal communication includes, Written language, Spelling, Grammar, Behaviors and senses, Paraverbal messages affect listeners, Less than words, Randomly, Not at all, More than actual words, Voice communication means:, What you say, Both tone and rhythm, How you say it, Letter shapes, Speaking too fast may:, Improve accuracy, Increase memory, Not matters, Reduce understanding, Tone refers to:, Hand gestures, A. Speech harshness or softness, Grammar usage, Word spelling, Nonverbal communication percentage ranges from:, 88–93%, 10–20%, 5–10%, 30–40%, Confused patient may:, Love touch automatically, Misinterpret touch, Ignore touch, Not responds, Suspicious patient may think touch is, Welcoming, Encouraging, Harmful, Normal, The S in SOLER acronym represent that you should Sit:, On the floor, Squarely, Behind the client, On their bed, Open position means, Crossing legs, Not folding arms/legs, Folding arms, Turning away, Good eye contact help in, Shows dishonesty, Builds trust, Makes distance, Reduces interest, Nonverbal messages should match:, Verbal messages, Written grammar, Typed words, Color tone, Appearance is part of, Verbal language, Paraverbal cues, Grammar, Nonverbal communication, What does "fluency of speech" mean in verbal communication?, Using technical jargon for clarity., Pausing frequently to emphasize words., The ability to speak smoothly without interruptions or hesitations., Speaking at a very fast pace, What is the key characteristic of a directive tone, It is emotional and uninhibited., It is authoritative and judgmental, It is conversational and relaxed, It is rational and objective.

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