1. cost-effectiveness, b. how well a business uses its money to achieve good results, making sure the benefits are greater than the costs, 2. core competencies, c. the main skills or strengths that make a company unique and better than its competitors, 3. customer satisfaction, e. how happy customers are with a product or service and whether it meets their needs, 4. efficiency, a. doing tasks in the best way possible to save time and resources, 5. flexibility, d. the ability to change or adapt to new situations easily.

Task 2c

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