A printer jams every morning. What is the best first question?, Buy lunch, What’s the matter?, Close early, Ignore it, A client cannot access the shared file. How do you offer help?, Call tomorrow, That’s fine, How can I help?, Leave now, A coworker says the software is failing. What should you ask?, What appears to be the problem?, Who are you?, Skip the task, Take a break, The internet disconnects again and again. Which description fits?, It needs paper, It works perfectly, It opens slowly, It keeps on dropping, A phone rings during meetings every day. Which complaint is correct?, It seems broken, It was delivered, It could help, It’s always ringing, The screen is black, so the computer cannot be used. Which phrase explains meaning?, It means that it won’t start, Have you tried?, I’d advise you, What’s the matter?, A machine makes noise but still runs. What detail question is best?, That should fix it, What’s wrong with it exactly?, It might be fine, Close the office, A manager says, “The report is unclear.” What should you ask next?, Print it now, Send no email, What do you mean by unclear?, Take the bus, A worker says, “The system is slow.” Which follow-up is best?, When you say slow, do you mean delayed?, I like coffee, Start a meeting, It will solve it, The laptop battery dies quickly. Which diagnosis fits?, Have you tried?, What’s the matter?, It seems like battery wear, How can I help?, The keyboard stops working after spills. Which guess is suitable?, That will solve it, It could be water damage, Open the window, It’s always printing, The video call freezes sometimes. Which possible cause fits?, What do you mean?, It means lunch time, Turn off lights, It might be weak Wi-Fi, A colleague cannot log in because of password errors. What advice is best?, What appears wrong?, The best thing would be to reset it, Leave it there, It keeps on failing, A worker’s emails stay in drafts and are not sent. What advice fits?, I’d advise you to check connection, Buy a notebook, What’s the matter?, It looks broken, The copier shows a paper error. Which advice question is best?, It could be late, That’s a printer, Have you tried restarting it?, What do you mean?, Your teammate’s headset does not work in calls. What advice is natural?, How can I help?, That means nothing, It’s always calling, If I were you, I’d test another port, After updating the app, it opens normally again. Which result phrase fits?, It might be slow, What’s wrong exactly?, Have you tried?, That should fix it., The team changed the file settings and everyone can open it now. Which result phrase fits?, What appears wrong?, That will solve the problem., It keeps on loading, I’d advise you, A customer says the invoice amount is different from the quote. What should you ask first?, It could be paper, Try later today, What appears to be the problem?, That should fix it, A staff member says the office scanner saves blank pages. What is the best advice?, Have you tried cleaning the glass?, It’s always scanning, What’s the matter?, It might be email

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