Assertive communication style, Saying "no" without feeling guilty, Making eye contact and keeping a calm tone, Expressing your opinion even if others disagree, Using "I" statements ("I feel...", "I need..."), Asking for what you want directly, Listening to the other person without interrupting, Being polite but firm, Accepting that others can say "no" to you too, Afressive or passive communication style, Raising your voice so people listen to you, Apologising constantly, even when it's not your fault, Avoiding conflict at any cost, Criticising the other person, not the behaviour, Giving in just to keep the peace, Saying nothing and hoping things change, Attacking the person instead of the problem

Assertiveness video

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