compensation - something given to make up for something else, guarantee - a pledge that something will happen; promise, rapport - reputation, standards - accepted levels of achievement, face to face - in person, get to the bottom of - find the real cause, go the extra mile - go above and beyond, pass the buck - avoid responsibility, pay lip service - not supporting your words with actions, rip off - charge too much for something, slip your mind - forget to do something, the last straw - last in a series of irritating events, word of mouth - people influencing each other in personal conversations,

Unit 10 Customer Service

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