work, This phone doesn’t_____ properly., complaint, I’m afraid I have a _______., could, ____I speak to the manager, please?, excuse, _____me, problem, What’s the____ ?, sorry, I’m very______ about that., look, I’ll ask someone to have a_____ at it., wrong, What’s ______with it?, understand, I______ you have a complaint., right, We’ll do it_____ away.

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