EXPLAINING A PROBLEM: I'm having problems with the IT., I can't connect to the intranet., I don't know how to log on., I need to get a company email address., How do I set up my email account?, I'm having trouble finding my extension number., SOLVING A PROBLEM: You need to use your login details., Can you try logging on again?, Try 'intern32'., I'll set that up for you.,

1.4 Explaining and solving IT problems

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