A: Sorry I’m late. I was held up at the airport. B: That’s ____ . I’ve just arrived myself. A: I apologize for my behavior. I was under a lot of stress. B: It’s ____ right. I understand. A: Sorry to ____ you waiting. It won’t ____ again. B: Don’t ____ about it. A: I really am sorry about this problem.B: You ____ be! What you did was completely ____ A: Sorry about spilling coffee on your floor. I’ll get a mop. B: Oh, it doesn’t ____. The cleaning staff will clean it up later. A: We ____ apologize for the late delivery. B: I’m ____ that’s not good enough! I expect some sort of discount.

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