WARM: Be sincere in everything that we do, Treat everyone with respect, Greet guests and associates at all times, HELPFUL: Anticipate guests needs, Offer assistance before it is asked, Go above and beyond expectations to help guests and associates, ENJOYABLE: Spend time getting to know associates from other departments and guests, Arrange social activities and events, FUN: Create unique and enjoyable atmosphere to keep our guests and associates returning to our hotel ,

SGS - Welcoming Guest with Warmth & Enthusiasm

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