1) Which of the following is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes its goals? a) Organizing b) Competitive visioning c) Proper alignment d) Good decision making e) Leadership 2) Ayam Segar Bersih Berhad has a policy that states that more than three absences in a six-month period will result in a suspension. Khairul, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of a) a programmed decision. b) a nonprogrammed decision. c) an insignificant decision. d) poor management. e) a personal grudge. 3) Examples of non-programmed decisions would include the decision to a) reorder supplies. b) develop a new product or service. c) perform routine maintenance on one of the machines in manufacturing. d) terminate an employee for violation of company rules. e) fill a position 4) Riley is a manager at Tinker Tools. She is expected to make rational decisions that are in the organization’s best interests. Her decisions should be based on which of the following decision-making models? a) Administrative model b) Garbage can model c) Scientific management model d) Classical model e) Humanistic model 5) Which of the following approaches describes how managers actually make decisions? a) Normative b) Classical c) Descriptive d) Administrative 6) Melissa is a manager at InStylez Clothing. Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Melissa's situation is most consistent with which of the following concepts? a) Bounded rationality b) Classical model of decision making c) Satisficing d) Brainstorming e) Scientific management 7) Russell doesn’t always realize that within his role as an air traffic controller, he must continuously perceive and process information based on knowledge and experience that he is not consciously aware of. This describes what type of decision making? a) Administrative b) Right-brained c) Satisficing d) Rational e) Intuitive 8) Which of the following is the process of forming alliances among managers during the decision-making process? a) Networking b) Socializing c) Coalition building d) Satisficing e) Passing the buck 9) Which model of decision making is useful for making nonprogrammed decisions when conditions are uncertain, information is limited, and there are managerial conflicts about what goals to pursue or what course of action to take? a) Classical b) Functional c) Bureaucratic d) Political e) Administrative 10) Shyanne works in the Human Resources Department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision-making process? a) Diagnosis and analysis of causes b) Development of alternatives c) Recognition of decision requirement d) Evaluation and feedback e) Selection of desired alternatives 11) Which of the following is the last step in the decision-making process? a) Evaluation and feedback b) Development of alternatives c) Implementation of chosen alternative d) Selection of desired requirement e) Recognition of decision requirement 12) After recognizing and analyzing a problem, the decision maker’s next step is to a) evaluate and provide feedback. b) choose among alternatives. c) generate alternatives. d) prioritize the alternatives. e) reanalyze the problem. 13) Which of the following stages involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out? a) diagnosis b) development of alternatives c) evalution d) recognition e) implementation 14) The step in the decision-making process in which managers analyze the underlying causal factors associated with the situation is called a) diagnosis b) development of alternatives c) evaluation d) recognition e) selection of desired alternatives 15) Which of the following represents a quick apprehension of a decision situation based on past experience but without conscious thought? a) satisficing b) Quasirationality c) Coalition building d) Bounded rationality e) Intuition 16) Which model of decision making describes how managers actually make decisions in difficult situations, such as those characterized by nonprogrammed decision, uncertainty, and ambiguity? a) classical b) normative c) administrative d) political e) intuitive 17) Which of the following means that the goal to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable? a) uncertainty b) risk c) ambiguity d) certainty

Chapter 9

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