1) Who is calling? 2) Can I speak to Anna, please? 3) Thanks for calling! 4) Can I leave a message? 5) Hello, this is Anna. 6) Can I take a message? 7) Hello, it's Anna. 8) I'm afraid she is not here at the moment. 9) I'll ask her to call you back. 10) You're welcome. See you soon. 11) Can you speak up, please? 12) Can you slow down, please? 13) Sorry, I didn't catch that. Did you say....? 14) Can you hear me OK? 15) Can you repeat that?

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