Customer Service. How can - I help you?, May I ask who's - calling, please?, Could you perhaps - tell me what it's about?, Could you just give me your - customer reference number, please?, So, what seems - to be the problem?, Could you tell me what - you've done so far?, Don't worry, I'm sure we'll find - a solution., I'm not sure, but I'll find - out for you., Yes, of course, I'll send you an - email confirming the details., You're welcome. I'm pleased to - have been of help.,

p. 72, 1b: Language focus: Customer care

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