Check your understanding of the message: In other words, you are sceptical about its effectiveness, So, what you are saying is that you need more time, Make suggestions/Be positive: How about if we give you an assistant?, How would you feel if postponed your visit?, This is a good thing that you warn us in advance, State necessary action: What that means exactly is that we you'll have to prioritize this, We are going to work flat out to get it back on track, Show common understanding: I think we can both agree that you have the best expertise, I know we are both on the same wavelength about this proposal, Acknowledge the other person's perspective: I understand your reluctance a bit more, In your opinion, the team aren't motivated enough?, From your point of view, it'll take a month, not a week,

Negotiations Functional Language

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