1) True or False: “Exchange” means “환불/환불하다” in Korean. a) True b) False 2) Fill in the blank: "Sure. What would you like to __________ them for?" a) Refund b) Discuss c) Exchange d) Discount 3) What is another word for "exchange"? a) Trade b) Discount c) Return d) Dispose 4) What does “영수증” mean in English? a) Receipt b) Discount c) Exchange d) Refund 5) True or False: “Refund” means “교환/교환하다” in Korean. a) True b) False 6) Should you ask for a refund if you are happy with the customer service you received? a) Yes b) No 7) Should you ask for a refund if you want your money back? a) Yes b) No 8) Should you ask for an exchange if you don't like something? a) Yes b) No 9) Should he ask for an exchange for his shirt? a) Yes b) No 10) Should he ask for an exchange for his shoes? a) Yes b) No 11) Should she ask for a refund for her backpack? a) Yes b) No 12) What should you ask for, an exchange or refund?: "My shoes are too small. I want them in a different size." a) Exchange b) Refund 13) Fill in the blank: "Sure. Do you have the __________?" a) Return b) Refund c) Paper d) Receipt 14) Fill in the blank: "_______________ we can't give you a refund without the receipt." a) I'm curious b) I'm afraid c) I'm sad d) I'm worrying 15) What is the ANSWER to the question?: "Hello. May I help you?" a) Yes. Here it is. b) I'm afraid we can't give you a refund without the receipt. c) Yes, please. I'd like to get a refund for this shirt. d) I'd like to exchange it for this one. 16) What is the QUESTION for the answer?: "I'd like to exchange it for a pair of shoes." a) Sure. What would you like to exchange it for? b) Okay. Do you have the receipt? c) Hello. May I help you? d) Is this the one? 17) If the store employee can't help you, what do they say? a) Sure. Do you have the receipt? b) Yes, I do. Here it is. c) I'm sorry, but we don't give refunds. d) Hello. May I help you? 18) What is the correct ANSWER to the question?: "Sure. What would you like to exchange it for?" a) Yes, please. I'd like to get a refund for these headphones. b) Okay, I see. Thank you for your help. c) Yes, please. I'd like to exchange these headphones. d) I'd like to exchange them for this phone case. 19) What is the correct ANSWER to the question?: "Sure. Do you have the receipt?" a) Yes, I do. Here it is. b) Yes, please. I'd like to get a refund for these headphones. c) Yes, please. I'd like to exchange these headphones. d) Okay, I see. Thank you for your help. 20) What is the correct QUESTION for the answer?: "Yes, please. I'd like to exchange these pants." a) What does that mean? b) Sure. What would you like to exchange them for? c) Sure. Do you have the receipt? d) Hello. May I help you? 21) What is the correct DIALOG for the answer?: "I'm sorry, but we don't give refunds." a) Yes, please. I'd like to exchange these headphones. b) Yes, please. I'd like to get a refund for this backpack. c) I'd like to exchange them for this phone case. d) No, I don't. 22) Fill in the blank: "I'm sorry, but we don't give ___________." a) Receipts b) Refunds c) Exchanges d) Discounts 23) What does “교환/교환하다” mean in English? a) Exchange b) Receipt c) Refund d) Return 24) What does “환불/환불하다” mean in English? a) Exchange b) Receipt c) Refund d) Return 25) True or False, this sentence is correct: “I’d like to get a refund for these shoes.” a) True b) False 26) True or False, this sentence is correct: “I’d like to exchange this blue jeans.” a) True b) False

Lesson 4, Part 2 Game Show Quiz

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