Correct behavior: Would you like to note the ticket number or is it enough if you get it on your e-mail?, Is there anything else I could help you with?, Thank you for contacting the InteracT Help Desk and have a great day., Reminding the user about the possibility of using the Chat., Uncorrect behavior: What's your name once again?, Call closing with out asking for additional help. , Call closing with out using the name InteracT Help Desk., Forcing the user to write down the ticket number., Not offering of the ticket number., Thank you for contacting and have a great day.,

Call Ending - Correct behavior vs Uncorrect behavior

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