1) May I have your booking number? a) Yes b) No 2) Your booking number is 245186? a) Yes b) No 3) You are going alone? a) Yes b) No 4) Is your family coming along? a) Yes b) No 5) You want shore excursions? a) Yes b) No 6) Do you wish to include a beverage package? a) Yes b) No 7) And your credit card number? a) Yes b) No 8) You have time to book it now? a) Yes b) No 9) Do you mind if I place you on hold for a moment? a) Yes b) No 10) Do you have a ship or sailing date in mind? a) Yes b) No 11) You are sailing with children? a) Yes b) No 12) Is this the first time you're sailing with us? a) Yes b) No 13) You have food allergies? a) Yes b) No 14) Will you celebrate any special event onboard? a) Yes b) No 15) You're online right now? a) Yes b) No

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