1) If a customer’s information does not populate with their account number, what two things should we ask for and in what order? a) Phone number, first name b) Zip Code, Last name c) Last name, Zip Code d) email, phone number 2) Do we offer pre-paid return shipping labels for countries outside of the US? a) No b) Yes c) Sometimes 3) Can we add a promo code to an order that has already been placed? a) Yes b) No 4) When placing an online order what code is needed to place the order? a) Cart code b) Catalog code c) customer code 5) When do we place the charge on a customer’s card? a) When we place the order b) When we print the labels c) When the order ships out 6) When do we begin to receive tracking updates? a) As soo as the label is printed b) Once the item is shipped out c) Once the item arrives in the US 7) If we cancel an amazon order, can we uncancel it? a) No b) Yes c) Sometimes 8) Where are our UNICEF cards imported from? a) They re not imported, they are made in the US b) China c) Malaysia d) India

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