Say sorry - Apologise, Because I pay the money - As a paying customer, Pay back - Refund, Please reply to my letter - I look forward to hearing from you soon, It is not good enough - This is unacceptable, Of poor quality - Defective, You must - It is your responsibility, I lost my money - I suffered a monetary loss, I stopped believing in - I lost my faith in, I want to bring to your attention - I would like to point out, I was really upset. - I suffered an emotional loss, I understood - I realised,

Formal vs informal language

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