Profile Parting - Middle of the head parting front to nape, Radial Parting - Sectioning from top of ear to the other ear, COSHH - legislation the controls hazardous chemicals, Closed questions - Client gives yes or no answers, Consultation information - Identify contra-indications that may prevent/restrict service, PAT Test - Completed yearly, Elasticity Test - Checks the tensile strength of Cortex, Porosity - Checks the condition of the Cuticle, Open Questions - Gives more information in greater detail, PPE - Prevents Dermatitis,

Level 2 General knowledge

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