1) what is one of the 5 stages of grief and loss? a) violence b) guilt c) aggression d) happiness 2) when a client walks into the waiting room which factor would affect communication between client and practice? a) social b) environmental c) body language  3) what is not a mode of communication? a) text b) emails c) face to face d) questioning 4) which are forms of communication styles? a) passive b) aggressive c) assertive d) all of the above 5) what is an aggressive response? a) putting your opinion across without belittling others b) not expressing true feelings c) stands up for your rights but belittles others d) indirect and self-denying 6) which is a barrier to customer communication? a) agreement between staff b) listening to the client c) unmotivated staff d) company honesty 7) which is not a form of verbal communication? a) spoken b) letter c) paralanguage 8) what is Haptics? a) messages through things you wear b) what we experience with all five senses when speaking c) the distance we stand from each other d) movement such as hand gestures 9) which are types of clinical records? a) hospital sheets b) discharge sheets c) anaesthetic sheets d) all of the above 10) which method of questioning is best to get more information about a patient? a) open questions b) closed questions c) probe questions d) leading questions  11) what should be prepared before a patient gets admitted for hospitalisation? a) the environment b) yourself c) equipment d) all of the above 12) effective communication involves 2 sets of skills true or false? a) true b) false 13) which is the correct form of communication process? a) message, sender, channel, receiver, feedback b) sender, message, channel, receiver, feedback c) channel, message, sender, receiver, feedback d) feedback, message, sender, channel, receiver  14) good eye contact is key to good communication with a client true or false? a) true b) false 15) correct tone is necessary to make sure a telephone call is not misinterpreted true or false? a) true b) false 16) the cell is the smallest individually functioning unit of the body true or false? a) true b) false 17) the animal cell is made up of the nucleus, cell membrane and which other organelles? a) mitochondria b) round endoplasmic reticulum c) blood d) cytoplasm 18) which is the correct route for passive transport a) diffusion, osmosis b) endocytosis, osmosis c) osmosis, diffusion d) exocytosis, diffusion 19) which is the correct route for active transport? a) osmosis, exocytosis b) endocytosis, exocytosis c) osmosis, diffusion d) exocytosis, diffusion 20) which one is a type of exocrine gland? a) sudoriferous gland (sweat gland) b) mammary gland c) duodenal glands (small intestines) d) all of the above 21) an exocrine gland is a type of epithelial gland which produces and secretes substances, true or false? a) true b) false 22) what are some types of endocrine glands? a) thyroid b) pancreas c) ovaries/testes d) all of the above 23) where can squamous tissue be found? a) reproductive tract b) GI tract c) Conjunctiva (eye) d) oesophagus 24) what type of cartilage is found lining sockets of bones? a) yellow elastic b) white fibrous c) hyaline  25) other than compact which is the other type of bone? a) spongy b) smooth c) skeletal d) cardiac 26) which layer of the eye is the outer protective layer? a) the urea b) the retina c) the sclera 27) the sclera is an opaque outer covering which is clear and bright in colour, true or false? a) true b) false 28) what part of the eye does most animals have but humans do not? a) iris b) tapetum lucidum c) ciliary body d) retina 29) the function of the aqueous humour is? a) supply the structures in the anterior chamber with nutrients b) maintain shape of the eye c) supply the structures of the posterior chambers with nutrients 30) which bone is in contact with the tympanic membrane? a) incus b) malleus c) stapes

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