1) When is a Security Check required? a) Divulging account sensitive information b) Confirming refund amounts c) Cancelling an order d) Providing the Customer with an update on their order 2) Should you complete a Security check on a Customer who is authenticated in Chat? a) Yes b) No c) Not sure 3) Which is not a Security question for Customers? a) The full address registered on the account b) The email address registered on the account c) The name registered on the account d) The phone number registered on the account e) What they ordered 4) When is a Security Check not required for Restaurants? a) Confirming compensation amounts b) Providing account sensitive information c) Cancelling an order d) Updates on pending requests e) Confirming if they are online 5) If a Branded Restaurant are calling from their registered phone number, how many Security questions should they be asked? a) 3 b) 2 c) 1 d) None 6) Which is not a Security Question for Restaurants? a) The owner's full name b) The owner's mobile number c) The name of the bank registered with Just Eat d) The last 4 digits of the bank account registered with Just Eat e) The owner's address 7) How many proactive checks can be completed for a Restaurant? a) 1 b) 2 c) 3 d) 4 e) 5 f) 6 8) Where would you find the answers to Security questions for Restaurants? a) Zendesk b) Partner Hub c) DPA tab in Restaurant Management 9) Where would you find the answers to Security questions for Customers? a) Customer Management b) Order Management c) Zendesk d) Talkdesk 10) Should you complete a Security check on this Customer? a) Yes, they want to cancel so I have to ask 3 questions b) No, they are authenticated 11) Should this Customer be asked Security questions? a) No, they're authenticated b) Yes c) Not sure

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