MAKE A COMPLAINT - Say you're not happy with something., REPORT A PROBLEM - Inform and describe for the company what's wrong., EXPLAIN THE ISSUE - Give detailed information about a problem., RESPONSE TIME - The time it takes to answer a customer., CUSTOMER LOYALTY - The idea that customers will always choose a company's products., CUSTOMER SUPPORT - A department that answers customer questions., GET FEEDBACK - Ask customers what they think about your company., OFFER A SOLUTION - Suggest an answer to a problem., HAVE A QUERY - Ask for more information about something that isn't clear.,

BR/PI - Unit 5: Customer Service Vocabulary

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