1) The cash register suddenly stops working, and customers are waiting in line. How can we continue processing transactions efficiently without the use of the register? a) Sorted b) Pass 2) A customer is hesitant about trying an additional item or upgrading their meal. How can we effectively present the benefits and entice them to make the purchase? a) Sorted b) Pass 3) A customer becomes increasingly agitated due to a long wait time. How can we manage their frustration and provide satisfactory service? a) Sorted b) Pass 4) A colleague is overwhelmed with a long queue of customers. How can we assist them while managing our own responsibilities? a) Sorted b) Pass 5) A colleague disagrees on how to handle a difficult customer. How can we reach a consensus and provide consistent service? a) Sorted b) Pass 6) A customer insists on splitting the bill in a way that goes against the restaurant's policy. How can we explain the policy and find an acceptable compromise? a) Sorted b) Pass 7) A customer insists on modifying a menu item beyond the allowed customization options. How can we explain the limitations and suggest alternative options to meet their preferences? a) Sorted b) Pass 8) A customer pays with a counterfeit bill. How can we detect counterfeit money and handle the situation appropriately? a) Sorted b) Pass 9) A customer has dietary restrictions, and there are limited upsell options available for them. How can we provide suitable recommendations while respecting their dietary needs? a) Sorted b) Pass 10) A customer receives the wrong order. How can we rectify the mistake and ensure their satisfaction without inconveniencing other customers? a) Sorted b) Pass

Problem-Solving: Customer Service

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