1) What is the mission? a) To make more dreams come true  b) To make dreams come true c) Dreams do come true 2) What is the 3 phase CES ? a)  ETV, Phase CES, Perfect service experience  b) Price match, Free services, Manners  c) Build the relationship, Empower the customer, Personalize a recommendation 3) What is the first 45? a) Manners, World class greeting, Active listening, Thanks/Apologize, Immediate need b) World class greeting, Manners, Price match, Be honest, Thanks/Apologize c) World class greeting, Thanks/Apologize, Price match, Free services, Manners

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