1) Effective developmental feedback is communicated in precise terms, enhances self-esteem, and provides suggestions for improvement soon enough for the person to adjust and enhance performance. a) True b) False 2) Which STAR/AR component is missing from this development feedback? “The order report you gave me last week was incomplete. You didn’t fill in much of the contact information. I spent a lot of time looking up telephone numbers to complete the report. Next time, please be sure to include the correct phone numbers.” a) Situation/Task b) Action c) Result d) Alternative Action e) Enhanced Result 3) During which Interaction Guideline do you, as the initiator of the discussion, ensure that the interaction has a clear purpose and that everyone understands the importance of accomplishing it? a) Open b) Clarify c) Develop d) Agree e) Close

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