Naming your objective: We want to sort this out as soon as possible., By the end of the day we want to resolve it., Exploring positions: What do you have in mind?, Can you go into more detail?, Making conditional offers: If you do ... for me, I will do... for you., What if we supported your idea?, Refusing an offer: That would be difficult for me because of..., I am not sure I can do that because..., Accepting an offer: Good. That sounds acceptable to me., Great! We've got a deal., Following up the deal : Let me know if you have any queries., Get in touch if anything needs clarifying.,

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