Analyse - Consider a given scenario or context and break down the problem into its parts, and to apply their understanding to produce solutions or justify actions., Customers - Any external recipient/user of an organisation’s product or service. Both clients and consumers are considered as customers to an organisation., Draw - Learners will be required to represent understanding through the use of a diagram or flow chart., Evaluate - Learners review and synthesise information to provide a supported judgement about the topic or problem. Typically, a conclusion will be required., Functions - The functions of an organisation consist of teams of employees who have similar skills and typically work on similar processes., Infrastructure - Hardware and software (local and remote) that is used to support IT service delivery., IT service - Any activity or process performed by an organisation that requires IT system(s) to achieve its aims, IT service catalogue - A document where all IT services for an organisation are identified and their requirements described., IT service life cycle - A methodology for identifying, defining, planning and evaluating a solution to meet the IT service needs of an organisation., IT service strategy - Formal documentation used by organisations to identify IT service requirements and prioritise their importance in relation to the needs of the organisation, IT system - An integrated set of software and hardware components for collecting, storing, and processing data and information; ranging from a single digital device to large networks of computers., Processes - A series of logically related activities completed by an organisation that produce a defined set of results when performed together., Produce - Learners must provide a solution that applies established constructs to a given computing problem.,

Unit 14 IT Service Delivery Key Terms Match Up

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