The ability to communicate effectively - It's a two way street. The ability to listen and understand customer needs is critical., Acceptance of ownership - Having the mindset to seize opportunity to satisfy a customer request in the quickest way possible., The ability to use empowerment - Employees at all levels need appropriate autonomy to make decisions for the benefit of the customer., The ability to manage knowledge - Learning new ways to do things, sharing ideas with others for the benefit of everyone., The ability to manage change  - Being able to show flexibility. For change to be successful people need to be open and adaptive., Predisposition for continuous improvement  - Having awareness that we are not perfect and can always do things better.,

core competencies

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