EXPLAINING THE PROBLEM: I've / We've got a problem with..., There are some problems with..., I / We can't, We did X... but Y didn't work., SOLVING THE PROBLEM: You /We need to..., We can..., PROMISING ACTION: I'll ... speak to ... /explain the situation, I'll call..., I'll let you know as soon as I can., RESPONDING AND THANKING: Don't worry., That would be great., Thanks a lot for your help., No problem.,

BW2 UNIT 5 BUSINESS COMMUNICATION: SOLVING PROBLEMS

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