Phone rings. Mary: This is Mary. ____ John: Hi Mary, ____ about the delivery status of my order. Mary: Of course, John. Can you please provide me with your order number? John: Sure, it's #123456789. Mary: Thank you, John. Let me check that for you. ____ John: No problem, take your time. Mary puts John on hold and checks the status of his order. Mary: ____, John. It seems that your order has been shipped and is scheduled for delivery tomorrow. John: That's great news! Thank you for checking, Mary. Mary: You're welcome, John. ____

SO B1 U5 functions 3

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