1) A client has no power in her house and is 40 degrees. a) You go to her house as soon as possible. b) You tell her to file a complaint. c) You are displeased. 2) A COSTUMER CALLS YOU ABOUT THEIR STOVE NOT WORKING, YOU RESPOND: a) I WON'T TAKE IT PERSONALLY b) I'LL BE MORE AWARE OF IT c) I'LL BE THERE AT 2PM TO CHECK IT OUT 3) ACCIDENTLY YOU BROKE A CLIENTS OUTLET. THE CLIENT IS FEELING: a) HAPPY b) EXCITED c) DISPLEASED 4) YOUR SUPERVISOR HAD AN ARGUMENT WITH HIS BOSS. HE YELLS AT YOU FOR NO REASON a) YOU DON'T TAKE IT PERSONAL b) YOU YELL BACK c) YOU FILE A COMPLAINT 5) YOU BLOW A FUSE FOR THE SENCOND TIME AND YOUR BOSS IS NOT HAPPY...YOU SAY: a) I WILL BUY ANTOTHER FUSE b) I'LL BE MORE AWARE OF IT c) I'LL GIVE YOU A COMPENSATION 6) A CLIENT IS UNHAPPY WITH THE WAY AN ELECTRITIAN FIXED HER FUSE BOX. HE SHOULD: a) FILE A COMPLAINT b) BUY MORE APPLIANCES c) APOLOGIZE TO THE OWNER 7) YOU ARE REPLACING AN OUTLET AND THE FUSE BOX. YOU ASK THE COSTUMER TO: a) REIMURSE THE SERVICE b) FILE A COMPLENSATION c) UNPLUGG ALL ELECTRICAL APPLIANCES 8) ONE OF YOUR EMPLOYEES DID NOT FOLLOW THROUGH WITH A CLIENT'S REQUEST, YOU ASK HIM TO: a) ADDRESS THE PROBLEM AS SOON AS POSSIBLE b) NOT TAKE IT PERSONAL c) REIMBURSE THE CLIENT 9) THE CLIENT DID NOT LIKE THE WAY YOU COMPLETED A JOB. THE CLIENT IS: a) DISGUSTED  b) UNPLESANT c) DISSATISFIED 10) A CLIENT CALLED YOUR SUPERVISOR STATING YOU LEFT A MESS WHILE FIXING THE GARAGE LIGHTS. YOU TELL YOUR BOSS: a) I DIDN'T REALIZE I LEFT A MESS, I WILL APLOGIZE b) I WILL BE UNPLEASANT TO THE CLIENT c) I WILL NOT TAKE IT PERSONALLY

ELECTRICAL 4

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